FIELD MOBILITY SUITE

Operating as a maintenance and service organisation, your goal is to provide the most optimal level of service to your customers. Customers expect you to keep to your scheduled appointment times and nowadays require prompt and detailed information about the type of work that has been carried out and any open action points.
Meet your customer’s expectations and ensure that your field service is more customer-focused and operating more successfully with the Field Mobility Suite. Our Field Mobility Suite provides the ideal automation tool.

Mobilise your field workforce and strengthen your business!
With the Field Mobility Suite you can provide your service technicians easy access to all the data they need to carry out their work instructions so that valuable time is not lost on mistakes or lack of awareness. It also makes administrative hassle a thing of the past. Your service technicians:

• Have easy access to work instructions and word order details
• Can input all the work activities and log the parts used
• Can complete work orders easily, have the ability to take photographs of observations or let the customer sign the work order for approval

Get more from your business processes and gain substantial benefits
The Field Mobility Suite enables you to achieve much more than simply reducing the administrative load. The solution can help to accelerate and facilitate your processes in a number of areas, such as corrective and/or preventive maintenance, installation activities and inspections. The Field Mobility Suite is the mobile link between the office workforce, the field workforce and your customers. It enables you to gear your processes towards the customer by operating more effectively and cohesively as a team – from back office work order acceptance and scheduling, through to field workforce execution, followed by fast administrative processing and follow-up activities in the planning department.

Incorporating your unique business processes
The Field Mobility Suite is modular in design and can be extended and customized to suit your specific business requirements. The process of recording and logging parts will vary between companies, even though this is an activity that the majority of service technicians will need to carry out. Together with our strategic partner ORTEC, we offer a total solution for field force operations and planning. The Field Mobility Suite can also be expanded with modules for navigation, Track & Trace and recording object and location data. That enables each company to select its own, preferred mix of modules and system configuration. We combine our knowledge of mobile working with your business process knowledge so that we can help you to discover what mobile working will mean for your business in practical terms. This collaboration ensures that the Field Mobility Suite can be seamlessly integrated into your existing processes. And thanks to the perfect fit, userfriendliness, clear presentation and quick screen transitions, the Field Mobility Suite will be fully embraced by your workforce.