Connect is the Field Service solution that supports your entire service process. It contains a standard software package for your mobile workforce. The basic principle of the Field Service solution is that it uses workflow configuration enabling you to configure multiple service processes. This makes the Field Service solution the mobile software package for service organisations wanting to grow successfully.
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The Field Service solution has a standard link to your ERP and planning systems so that you can process information directly from the field. Monitor in real time where your service technicians are, automatically update timesheets and ensure your service technicians have adequate stock at hand the following day.
The standard Sigmax links have already been successfully integrated in Aareon, Centric, Microsoft Dynamics AX, Microsoft Dynamics NAV, SAP and many others.
The Field Service solution is safe to use and manage. All connections are secure and all customer databases use a standard encryption. You are assured your data is and stays in safe hands.
Safely manage mobile devices with Mobile Device Management (MDM). The Field Mobility Suite is used in combination with SOTI MobiControl, AirWatch, MobileIron and Samsung KNOX, among others. You are provided with possibilities for remote monitoring and for differentiating between corporate and private data; a convenient option if you employ a flexible workforce with a Bring Your Own Device (BYOD) policy.
The Field Service solution is highly adaptable. You can select an on the premises solution using your own IT infrastructure or opt for the Sigmax cloud solution. Our environments are ISO and SOCII certified and we can help you configure your cloud environment so it is secure and can be easily managed. Our data centre meets the strictest requirements related to security, access and protection.
Our implementation specialists will guide you before, during and after the implementation of your Field Service solutions using the ‘crawl-walk-run’ approach.
Our technical specialists take the IT infrastructure off your hands, whether on the premises or in the cloud.
Our business specialists provide added value to your service organisation and help you with the right strategic decisions.
The Field Service Groei Model ™ (Field Service Growth Model) provides the answer to achieve a customer-driven future. Your service organisation is the priority.
Your service organisation wants to get the most out of our solutions, so we provide the very best support and assistance.
We provide a range of user training so that your organisation can use and manage the mobile software and mobile devices effortlessly.
Every day, 350 Carglass mechanics, from 58 branches and a mobile service, provide expert repairs and car windscreen replacements. To provide a fast service to customers across the country, Carglass digitised its service planning and work orders using the Field Service Suite.Read this caseCheck all cases
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