Our goal is to ensure that your service organisation can get the most out of our solutions. We support you every step of the way. Discover how we support implementations, supply custom solutions and give your organisation peace of mind in relation to your ICT infrastructure.
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Our implementation specialists will guide you before, during and after the implementation of your field service solutions using the ‘crawl-walk-run’ approach.
Our technical specialists take the IT infrastructure off your hands, whether on the premises or in the cloud.
Our business specialists provide added value to your service organisation and help you with the right strategic decisions.
Sigmax Field Service Solutions knows what is required to set up a successful, fully integrated and secure solution in service organisations; and that is reflected in our approach to implementation. We use the ‘crawl-walk-run’ method. A method of implementation that enables simple interim adjustments and no nasty surprises at the end. Our professionals will also provide internal training to familiarise your service organisation with the new working method. You are assured that the new solution will be successfully introduced.
You can host your field service solution in the cloud with Sigmax Field Service Solutions or in your own ICT environment on the premises, it’s up to you. We establish all agreements in a Service Level Agreement. You therefore know exactly what you can expect from us with any unexpected problems, you know how often we measure Connects performances and when we feedback the achieved results.
Our business specialists are ready to get you through the challenges of providing field services. Using our Field Service Groei Model ™ (Filed Service Growth Model) they assess where your organisation’s opportunities and challenges lie, they also assist with your service organisation’s investment decisions in relation to process, implementation and organisation. They can advise you on increasing your customer satisfaction, how specific trends in your sector alter your service process and on how to handle tomorrow’s service challenges. Whatever your challenge, we are ready to advise you.
Want to know how Sigmax Field Service Solutions can help your organization? Ask us for more information, no strings attached.
Every day, 350 Carglass mechanics, from 58 branches and a mobile service, provide expert repairs and car windscreen replacements. To provide a fast service to customers across the country, Carglass digitised its service planning and work orders using the Field Service Suite.Read this caseCheck all cases