Field Service Diensten

Connect Field Services

Our goal is to ensure that your service organisation can get the most out of our solutions. We support you every step of the way. Discover how we support implementations, supply custom solutions and give your organisation peace of mind in relation to your ICT infrastructure.
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Implementation services

Our implementation specialists will guide you before, during and after the implementation of your field service solutions using the ‘crawl-walk-run’ approach.

Managed services

Our technical specialists take the IT infrastructure off your hands, whether on the premises or in the cloud.

Consulting services

Our business specialists provide added value to your service organisation and help you with the right strategic decisions.

Implementation services

Take steps towards a new working method

Sigmax knows what is required to set up a successful, fully integrated and secure solution in service organisations; and that is reflected in our approach to implementation. We use the ‘crawl-walk-run’ method. A method of implementation that enables simple interim adjustments and no nasty surprises at the end. Our professionals will also provide internal training to familiarise your service organisation with the new working method. You are assured that the new solution will be successfully introduced.

  • Support with successful implementation through our proven crawl-walk-run approach
  • Knowledge and expertise related to implementation, configuration and integration
  • Intensive training for your service organisation

 

Managed services

The best support for maximum use

You can host your field service solution in the cloud with Sigmax or in your own ICT environment on the premises, it’s up to you. We establish all agreements in a Service Level Agreement. You therefore know exactly what you can expect from us with any unexpected problems, you know how often we measure the Field Mobility Suite performances and when we feedback the achieved results.

  • Cloud & On-premise. Choose a set up that suits your ICT infrastructure requirements
  • Application management. If you want to hand over the controlled rollout
  • Monitoring & Control. Draw up your own Service Level Agreement if you require 24/7 monitoring and support.

Consulting services

Clear custom advice

Our business specialists are ready to get you through the challenges of providing field services. Using our Field Service Groei Model ™ (Filed Service Growth Model) they assess where your organisation’s opportunities and challenges lie, they also assist with your service organisation’s investment decisions in relation to process, implementation and organisation. They can advise you on increasing your customer satisfaction, how specific trends in your sector alter your service process and on how to handle tomorrow’s service challenges. Whatever your challenge, we are ready to advise you.

  • Business specialists with years of practical field service experience
  • Clear and concrete recommendations based on our Field Service Groei Model ™
  • A vast partner network

Discover Connect

Want to know how Sigmax can help your organization? Ask us for more information, no strings attached.

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Sigmax successful case studies

Carglass

Every day, 350 Carglass mechanics, from 58 branches and a mobile service, provide expert repairs and car windscreen replacements. To provide a fast service to customers across the country, Carglass digitised its service planning and work orders using the Field Service Suite.

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