ICT solutions

ICT management: in house or outsource it?

You depend on your ICT every day and you must be able to build on that. Good management and support for your ICT environment are essential in this. The complexity of ICT means nowadays, you need an array of specialists. With ICT support from Sigmax you don’t have to have these specialist in house.

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Your focus where it belongs with ICT support from Sigmax

Sigmax provides the power that ensures your ICT engine runs smoothly. Our ICT Specialists make sure that your professionals can always work well, with minimal delays or disruptions. This enables you to keep your hands free and focus on developing your organisation and specific business applications. You can choose from various management and support modules.

Technical management & support

Our ICT specialists ensure your ICT environment remains in top condition. They know exactly how your environment is configured, therefore enabling them to quickly solve any problems that may arise. There are various forms of support available, including on-site management, proactive monitoring and 24/7 support in emergencies. Ideal for companies where it is imperative the ICT is available 24/7.

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Modules

  • Distant management
  • On-site management
  • Proactive monitoring
  • Optional: 24/7 support

Management & support for end users

Being unable to work due to ICT issues is highly frustrating, for you and your professionals. With our management and support modules, our specialists help you and your professionals get back on track quickly. Customer friendliness is a priority at Sigmax. Our expert staff at the Service Desk will be happy to help your end users.

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Modules

  • Telephone Service desk
  • Work station management / on-site support
  • Self-service portal
  • Workshops
Sigmax successful case studies

Intersnack

A supplier must not only understand the customers’ needs but also be able to scrutinize them. It is only then you build a partnership based on mutual trust. For food producer Intersnack, Sigmax’s ICT infrastructure forms the cornerstone of durable business success.

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