News

NS selects Sigmax for the transition to EMV payments

With 760 trains, 3,000 conductors, and an average of 1.3 million train journeys per day before Covid-19, NS is the largest public transport operator in the Netherlands. To ensure efficient ticket inspection, NS has been using Sigmax’s inspection application and handheld devices since 2016 to check OV-chip cards and barcode tickets.

A new payment method in public transport 

Since 2011, the OV-chipkaart has been the standard payment method in Dutch public transport. To make travel more accessible, public transport operators have been transitioning to EMV payment technology (Europay, Mastercard, Visa) since 2022. This new payment method allows passengers to check in and out using their bank card or smartphone. 

Collaboration between NS and Sigmax 

Ron Peereboom, Business Consultant IT Operations at NS: “Over the past years, Sigmax has provided us with a reliable inspection solution. In addition, Sigmax was involved at an early stage in the developments around EMV payments, which now enables them to offer us a hybrid solution in time for both EMV payment cards and OV-chipkaart inspection. For us, it is therefore a logical choice to adopt this new technology from our trusted software supplier.” 

A future-proof inspection solution 

From July 2021 onwards, Sigmax will provide more than 5,500 NS employees with a hybrid inspection solution for both existing payment methods (OV-chipkaart and barcode) and EMV-based transactions. Sigmax is also supplying new handhelds to NS for this purpose, with the ‘A77’ device from PAX being selected. René Bal, Business Unit Manager at Sigmax: “The PAX A77 meets the required PCI standards and offers the ability to support inspection across all media thanks to the presence of two SAM slots. This new handheld, combined with Sigmax’s robust inspection software, ensures that NS has a high-quality inspection app both now and in the future.”

https://139612965.fs1.hubspotusercontent-eu1.net/hubfs/139612965/H.jpg

Floris Smienk

Floris Smienk is Team Lead Marketing, Inside Sales & Tender Management at Sigmax. Driven by strategy, branding, and innovation, he writes about market developments, positioning, and impactful communication.
More by this author