Hendrik Bulens from Dime.Software and Rick Scherphof from Sigmax give a demo about how to unlock your field service potential with Business Central in Dime Software and Sigmax Connect

Demo: unlock your Field Service potential with Sigmax Connect & Dime.Scheduler

First Time Right (FTR): maximize customer satisfaction and efficiency

Introducing Connect 9: a smarter & more secure platform

Direct payments in Sigmax Connect

Cycle Counting: efficient inventory management within Sigmax Connect

How Sigmax empowers Microsoft Dynamics partners

Directions4Partners EMEA 2024

Kemkens extends partnership with migration to Connect Cloud

ESNW live with total solution from Bluace, ORTEC, and Sigmax

How to calculate the First Time Fix Rate

For a service organization, the First Time Fix Rate (FTFR)  is a crucial performance indicator as it indicates how often a field service technician successfully resolves an issue during the initial customer visit. The higher the First Time Fix Rate, the more efficiently the service organization operates.