Many field service organizations miss out on opportunities because their processes are not optimally designed. The administration is time-consuming and inaccurate, software does not always cooperate and the overview is lacking. The result is that technicians are working longer than necessary and the first-time-fix is too low. Recognizable?
Sigmax Connect helps you achieve greater efficiency, a higher first-time-fix and satisfied customers. Our smart software makes it easy for you.
Connect consists of fixed components, but can be flexibly configured. We map out your processes and ensure that the software supports them optimally. Your technicians get to see what they need, at exactly the right moment. And what if something changes in your process? Then the software adapts effortlessly, without sky-high costs.
Connect is very stable. Why is that? Our software consists of fixed components that have been extensively tested and optimized. Moreover, stability is always a prerequisite during development. We understand how annoying it is when software doesn’t cooperate. That’s why we make sure you can always rely on Connect.
“Connect is a stable solution and because of this the engineers can always do their job.”
Marco De Juncker – Technical specialist software support at Motrac
Connect connects easily with ERP and planning systems. In this way, your systems work together optimally and data is easily exchanged between them.
“Despite the fact that it is standard software, it is completely set up the way we want it. We can easily configure the smart questionnaires and adjust them at any time. In addition, the service engineer always has the right information at hand and everything is directly in the ERP system.”
Bart Zorge – Coordinator Operations at Volta Limburg
Better streamlined processes greatly increase the likelihood of first-time fixes. In addition, automatic notifications and the ability to immediately schedule a new appointment ensure smooth communication. With more satisfied customers as a result.
“The technician is now helped to go through the right steps and record information. This has shortened the turnaround time towards the customer and fewer administrative errors are made.”
Niels Breedijk – ICT Manager at Duijvelaar Pumps
The less your technicians have to deal with peripheral issues, the more time they have for what’s really important. That is why Connect takes a lot of work off the hands of your technicians. Travel time, hours worked and materials used are registered automatically as much as possible. Important information is retrieved from the ERP system and shown to the mechanic at the right time.
“We have completely moved away from the paper workflow and now have insight into where all stock is located. The mechanics can successfully complete more jobs in one go because they know exactly what is in stock.”
Peter Terpstra – Logistic Engineer at Welzorg
Every day, 350 Carglass mechanics, from 58 branches and a mobile service, provide expert repairs and car windscreen replacements. To provide a fast service to customers across the country, Carglass digitised its service planning and work orders using the Field Service Suite.Read this caseCheck all cases
Want to know how Sigmax Connect can also make your field service work more efficiently? Leave your details and we’ll schedule a demo as soon as possible.