Field Service Solutions

✔ Work more efficiently
✔ Improved administration
✔ Higher First Time Fix Rate

Field Service Management for your workforce 

Many field service organisations miss out on opportunities because their processes are not optimally designed. The administration is time-consuming and inaccurate, software does not always cooperate and the overview is lacking. This results in technicians working longer than necessary and a low first-time-fix rate.

Work faster and more efficiently

Sigmax Connect helps you achieve greater efficiency, a higher first-time-fix, and satisfied customers. We achieve this through our workflow-driven mobile application, which simplifies all complex service processes. Based on 16 years of experience we developed industry templates. And the good news? We are live in only 5 days.

Yes, I’d like a demo 

Flexible to set up

Sigmax Connect consists of fixed components, but can be flexibly configured. We map out your processes and ensure that the software supports them optimally. Your technicians get to see what they need, at exactly the right moment.

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Very stable software

Sigmax Connect is very stable. Our software consists of fixed components that have been extensively tested and optimized. Moreover, stability is always a prerequisite during development. We understand how annoying it is when software doesn’t cooperate. That’s why we make sure you can always rely on Sigmax Connect.

“Sigmax Connect is a stable solution and because of this the engineers can always do their job.”

Marco De Juncker – Technical specialist software support at Motrac

Read the full customer case here 


Perfect integration with ERP and planning

Sigmax Connect connects easily with ERP and planning systems. In this way, your systems work together optimally and data is easily exchanged between them.

“Despite the fact that it is standard software, it is completely set up the way we want it. We can easily configure the smart questionnaires and adjust them at any time. In addition, the service engineer always has the right information at hand and everything is directly in the ERP system.”

Bart Zorge – Coordinator Operations at Volta Limburg


Satisfied customers

Better streamlined processes greatly increase the likelihood of first-time fixes. In addition, automatic notifications and the ability to immediately schedule a new appointment ensure smooth communication. With more satisfied customers as a result.

“The technician is now helped to go through the right steps and record information. This has shortened the turnaround time towards the customer and fewer administrative errors are made.”

Niels Breedijk – ICT Manager at Duijvelaar Pumps

Read all of our customer cases 

Accurate and efficient administration

The less your technicians have to deal with peripheral issues, the more time they have for what’s really important. That is why Sigmax Connect takes a lot of work off the hands of your technicians. Travel time, hours worked and materials used are registered automatically as much as possible. Important information is retrieved from the ERP system and shown to the mechanic at the right time.

“We have completely moved away from the paper workflow and now have insight into where all stock is located. The mechanics can successfully complete more jobs in one go because they know exactly what is in stock.”

Peter Terpstra – Logistic Engineer at Welzorg


Do you implement ERP solutions based on the Microsoft Dynamics platform? Expand your offering with Sigmax Connect, our field service solution. Sigmax Connect connects seamlessly with Microsoft Dynamics, due to its proven integration. This allows you to focus on what you do best, but still provide a total solution that relieves customers throughout the service process. Our solution has been used by satisfied customers in the service industry for over 16 years.

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Sigmax successful case studies


Innovation through standardisation. That’s what ERP implementation partner Bluace stands for. Based on the Microsoft Dynamics 365 Business Central platform, the Rotterdam-based organisation helps service organisations digitise and standardise operating processes. In order to help organisations not just with an ERP system but also with the digital processing of service orders, Bluace set out to find a partner in the field of field service software. Sigmax turned out to be the perfect match.

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Every day, 350 Carglass mechanics, from 58 branches and a mobile service, provide expert repairs and car windscreen replacements. To provide a fast service to customers across the country, Carglass digitised its service planning and work orders using Connect, the field service software from Sigmax.

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Duijvelaar Pompen

With over 335 employees and a production capacity of 100,000 pumps per year, Duijvelaar Pompen is the market leader in the field of centrifugal pumps and pressure boosting installations for drinking and process water applications. To ensure optimal service,  50 technicians of Duijvelaar Pompen have been using Connect, Sigmax’ field service software, for eight years.

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Quality and high service level; characteristics that perfectly describe Motrac, the total provider of internal logistics solutions and, in Belgium, also of cleaning solutions. To successfully carry out repairs, maintenance, and inspections, the 240 service employees of Motrac Intern Transport in the Netherlands and Motrac nv in Belgium utilize Sigmax Connect: the field service software from Sigmax. Since 2013, Motrac and Sigmax have been collaborating, and over the past 11 years, this has resulted in a stable solution for the entire field service.

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Volta Limburg

With over 60 service technicians, energy supplier Volta Limburg ensures the daily warmth comfort of over 120,000 end customers. In order to move away from all paper forms, they sought software that could facilitate the transition to complete digitization. Sigmax’s field service software proved to be a perfect match.

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Discover Sigmax Connect

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