With over 60 service technicians, energy supplier Volta Limburg ensures the daily warmth comfort of over 120,000 end customers. In order to move away from all paper forms, they sought software that could facilitate the transition to complete digitization. Sigmax’s field service software proved to be a perfect match.
Together with five other service partners of Essent, Volta Limburg ensures nationwide coverage in the areas of central heating boilers, heat pumps, maintenance, solar energy, insulation, and ventilation. To ensure quality, good information provision is essential. Bart Zorge, Coordinator of Operations at Volta Limburg, explains: “In the past, we used various paper questionnaires describing processes. If changes were needed in certain forms, it was always time-consuming. In addition, forms got lost, data couldn’t be processed digitally, the lead time was long, and the information provision was unclear.”
In addition to the current digital questionnaires, the home checklist was also developed in collaboration with Sigmax. This checklist enables service technicians to advise customers on new services and products such as heat pumps, insulation, ventilation, and solar energy. Condition assessments, registering unsafe situations, and contract closures can also be done through the smart questionnaires. Bart Zorge: “Through the integration between our ERP system and Sigmax Connect, we can send targeted information to our customers about the products they have shown interest in. As a result, we have seen a significant increase in sales figures.”
To digitize processes and provide service technicians with better information, Sigmax’s Connect field service software was implemented. This standard software is fully customizable, which turned out to be an ideal solution for Volta Limburg. “Despite being standard software, it’s configured exactly as we want it. We can easily configure the smart questionnaires and adjust them at any time. Additionally, the service technician always has the correct information at hand, and everything is immediately in the ERP system,” says Zorge.
In addition to the current digital questionnaires, the home checklist was also developed in collaboration with Sigmax. This checklist enables service technicians to advise customers on new services and products such as heat pumps, insulation, ventilation, and solar energy. Condition assessments, registering unsafe situations, and contract closures can also be done through the smart questionnaires. Bart Zorge: “Through the integration between our ERP system and Connect, we can send targeted information to our customers about the products they have shown interest in. As a result, we have seen a significant increase in sales figures.”
By now, the 72 service technicians have been using Sigmax Connect for over nine years, all to their satisfaction. The clear way of working is particularly appreciated. Bart Zorge: “The software is structured in a clear manner and perfectly meets our requirements. The service technicians always have all the data at hand and it’s also stored when there is no network coverage. Especially in an area like Limburg with neighboring countries such as Belgium and Germany, it’s reassuring that data is buffered and not lost when coverage is lost. This allows the technicians to always perform their work well.”
Zorge also always feels involved in the latest software releases. “We can provide good feedback on the software, and this is well received by Sigmax Field Service Solutions. The communication with Sigmax has always been very direct, and that’s pleasant to work with.”
