Innovation through standardisation. That’s what ERP implementation partner Bluace stands for. Based on the Microsoft Dynamics 365 Business Central platform, the Rotterdam-based organisation helps service organisations digitise and standardise operating processes. In order to help organisations not just with an ERP system but also with the digital processing of service orders, Bluace set out to find a partner in the field of field service software. Sigmax turned out to be the perfect match.
Managing Partner at Bluace Mark Landman explains: “Our strategy is not to make anything ourselves. We choose to focus completely on standardisation. With this we can guarantee a longer life cycle, higher reliability and less to worry about compared to customised solutions.
We saw a growing demand among service organisations for a complete solution for the entire service process. By a complete solution I mean: ERP, planning and mobile. In order to be able to offer this, I set out to find a partner that offers standardised field service software.”
Landman continues: “We deliberately chose not to develop a standard field service solution ourselves. At Bluace, we focus 100% on the ERP system, and that’s where our strength lies. In my view, if you try to do everything, you end up doing nothing well. Developing field service solutions is specialized work, and we shouldn’t attempt to add that to our plate. We have enough knowledge, but we don’t want to become experts in that field.”
“Sigmax, on the other hand, has that expertise in-house because they have been fully dedicated to their standard field service solution for years. Thanks to successful joint implementations with clients, we entered into a partnership in 2021. In the first year, we welcomed four joint customers.”
Bluace is now able to offer a complete solution for the entire service process. This consists of Microsoft Business Central as the ERP system, ORTEC‘s scheduling solution and Sigmax Connect as the field service solution. “A complete solution is needed in the market in which we operate. Even though we are three different organisations, we work together as one business. The nice thing about working with Sigmax is the short lines of communication. It does not feel like we are dealing with another company. It’s more like two departments within one company working together.” There really is a ‘together’ feeling, and that’s great,” says Landman.
“It does not feel like we are dealing with another company. It’s more like two departments within one company working together.” In addition to the smooth communication, there is another benefit to working together. Landman says: “Since we became partners, a new sales channel has been created. This is not entirely insignificant. We open doors for Sigmax and they do the same for us.”
“We all have our own specialism, and that is where our strength lies. Sigmax focuses 100% on its field service solution and is an expert in this field. Service organisations therefore get three specialists when they choose us, which sets us apart from other suppliers. In addition, by working together we have much more power to develop than if you have to manage the entire portfolio on your own,” says Mark Landman.
As an ISV specializing in field service software, we are constantly seeking new partners. If you implement Microsoft Business Central and aim to enhance your offerings with a field service solution, learn more about becoming a partner with Sigmax here.
